Data deletion
Delete your PadRoute app data.
PadRoute does not require a sign-in account. The app creates a private guest profile so saved and shared information can remain linked to this installation.
Delete directly in PadRoute
In PadRoute, open Profile, choose Data and privacy, then choose Delete my PadRoute data. Confirming there deletes the guest profile and its associated data without requiring an email.
Deleting PadRoute data does not cancel an App Store or Google Play subscription. Cancel or manage store billing separately before or after deletion.
Request deletion without the app
Email privacy@padroute.com from an address where we can reply.
- If you have uninstalled PadRoute or cannot access the in-app option, email privacy@padroute.com with the subject "PadRoute data deletion request".
- Include any PadRoute device ID, vehicle name, registration or route detail you still have. Do not send private delivery or precise location information unless we ask for it.
- We may ask for enough additional detail to find the correct guest profile without risking deletion of someone else’s records.
What we will delete where applicable
- Saved vehicles, including names, registration numbers or asset IDs you entered.
- Saved searches, search history, imported routes and related locations linked to the guest principal.
- Raw trip logs and technical details you chose to share with us.
- Driver-report contributions, confirmations, feedback, notification registrations and reporting preferences linked to the guest profile.
- The guest credential and PadRoute customer record held by RevenueCat.
- Support or privacy messages we no longer need after handling your request.
What we may need to keep
- A combined report supported by other drivers may remain after your contribution is removed.
- Combined statistics and moderation outcomes that can no longer reasonably identify you, your guest profile or your device.
- Purchase and billing records kept by Apple or Google under their own retention requirements.
- Records we must keep for legal, security, fraud prevention, support or dispute reasons.
- Public road, map and stop information that did not come from you.
We keep anything that remains only for as long as we need it for the reason shown.
Timing
In-app deletion begins immediately. For an email request, we aim to confirm and complete it within 30 days. It may take longer if we cannot find the correct records or the law requires us to keep something. If that happens, we will explain the delay where practical.
