Data deletion
Ask us to delete your PadRoute app data.
PadRoute does not currently require you to create an account. The app creates a guest principal and stores its credential securely so information can remain linked to your installation.
How to request deletion
Email privacy@padroute.com from an address where we can reply.
- Email privacy@padroute.com with the subject "PadRoute data deletion request".
- Include your PadRoute installation or guest-principal details if support has provided them. Tell us enough to find the right information, but do not send private delivery or location details unless we ask for them.
- We may ask for more detail if we cannot match the request without risking deletion of the wrong records.
What we will delete where applicable
- Saved vehicles, including names, registration numbers or asset IDs you entered.
- Saved searches, search history, imported routes and related locations linked to the guest principal.
- Raw trip logs and technical details you chose to share with us.
- Support or privacy messages we no longer need after handling your request.
What we may need to keep
- A useful driver report may remain as an anonymised driver report after we remove the link to your device, so other drivers can still see it without knowing who sent it.
- Combined information that can no longer reasonably identify you or your device.
- Records we must keep for legal, security, fraud prevention, support or dispute reasons.
- Public road, map and stop information that did not come from you.
We keep anything that remains only for as long as we need it for the reason shown.
Timing
We aim to confirm and complete your request within 30 days. It may take longer if we cannot find the right records or the law requires us to keep something. If that happens, we will explain the delay where practical.
