What PadRoute collects—and why.

Pleasant Company Pty Ltd, ABN 19 675 312 204, operates PadRoute from New South Wales, Australia. For a privacy question or complaint, email privacy@padroute.com.

What PadRoute handles depends on which parts of the app you use:

• Your location while PadRoute is open, chosen start and destination, route line, progress and nearby map area.
• Saved places, recent searches, favourite routes, imported routes and the results of route checks.
• Vehicle type, dimensions and optional names, registration or asset identifiers you enter.
• A guest principal and secure credential created by the app so saved information can work without requiring you to create an account.
• Driver reports submitted through PadRoute's fixed report choices. PadRoute does not accept public free-text posts.
• Your driver-reporting policy acceptance, including the policy version, acceptance time, app platform and build.
• Moderation cases you submit through the fixed reasons, including the reported update, its anonymous source, review actions and outcome.
• Private product feedback you choose to send, including its category, optional comment, the app screen and relevant context shown before you submit it.
• Basic app usage, app version, device type and operating-system information, plus purchase and subscription status.
• Emails you choose to send to support, privacy or the company.

PadRoute asks for your location while the app is open. It uses this to show where you are, search nearby, check a route and give directions. At launch, PadRoute does not ask to track your location continuously in the background.

Drive activity may be saved on your device. PadRoute receives the raw route you drove and related technical details only when you choose to share a trip log with us. We keep a shared raw trip log for up to 90 days, then delete it. We may keep findings that no longer identify you as product improvements.

Settings, saved places, recent routes and drive activity may stay on your device. PadRoute servers may store vehicles, searches and imported routes linked to the guest principal, along with driver reports, private product feedback and trip logs you chose to share. Feedback also includes the app version, build, platform and operating-system version so we can investigate it. Planning a route, searching for a place or checking a source sends us the details needed to answer that request.

• Show maps, search for places, check routes for your vehicle, give directions and save your choices.
• Show and improve reports about stops and inspection sites.
• Hide report sources you choose not to see, review moderation cases, remove harmful updates and enforce contribution rules.
• Measure basic website and app usage and find reliability problems.
• Understand and investigate the private product feedback you choose to send.
• Answer support, correction, privacy and deletion requests.
• Protect PadRoute, investigate misuse and meet legal obligations.

PadRoute does not sell personal or sensitive information.

The website uses Google Analytics 4 to count page visits and app-store download-link clicks. We have not enabled advertising personalisation, Google Signals or PadRoute User-ID matching. Google Analytics may use cookies or similar browser storage. You can limit this in your browser or with Google's opt-out tools.

Website and app analytics are separate. App analytics is enabled in production releases unless you turn it off in Profile, then Data and privacy. Firebase receives an app-instance identifier, app and device details, approximate area derived from a masked IP address, purchase and subscription events, and high-level feature interactions. PadRoute does not set the guest principal as a Firebase User-ID or deliberately match a website visitor with the guest principal created by the app.

App analytics does not include raw searches, precise coordinates, route details, vehicle names, registration numbers, asset identifiers, product-feedback comments or report free text. You can turn analytics off without affecting routing, maps, subscriptions or other PadRoute features.

The current release uses Amazon Location Service. LocationIQ remains available only for legacy beta clients that still use PadRoute's older search endpoints. PadRoute plans to retire that compatibility path after those clients are no longer supported.

Postmark is not embedded in the mobile app. It receives the limited alert fields above only after PadRoute's API has accepted a moderation case, so the PadRoute team knows that an item is ready for review in the protected admin dashboard.

We use these providers to perform the listed services on our behalf. They may handle or store information outside Australia, including in the United States and other places where they operate. Their own terms and privacy rules also apply, and PadRoute remains responsible for how it uses their services and for describing its own handling on this page.

PadRoute keeps information only for as long as we need it for the reasons on this page, service security or the law. Shared raw trip logs have the time limit above. Other information linked to the guest principal is kept while the guest profile remains active or until it is deleted.

A driver-reporting policy acceptance is kept until the guest principal is deleted. A source you hide stays hidden until you restore that hidden source or delete the guest principal. An active contribution suspension is kept until it is lifted or the guest principal is deleted.

We keep a pending moderation case while it is being reviewed. After resolution, we keep its contributor and content references for 12 months so we can handle disputes and repeated misuse. We then remove those references and retain the non-identifying reason, outcome and timing for service-safety measurement. If the guest profile is deleted first, we remove its contributor references at deletion.

When we complete a deletion request, we delete saved vehicles, searches, imported routes, private product feedback, shared raw trip logs, notification registrations and the driver-report contributions linked to the guest profile. A combined report supported by other drivers may remain after the deleted contribution is removed.

Read the data-deletion steps.

Email privacy@padroute.com to ask what PadRoute holds about you, ask us to correct or delete it, or make a complaint. Give us enough detail to find the right records, but do not send unnecessary route or delivery information. We aim to reply within 30 days.

PadRoute uses reasonable technical and organisational safeguards, but no internet or storage system is completely secure. We will post important changes to this policy here with a new date and, where practical, tell people through the app.